Online Family Mediation

Coronavirus Update

Online Mediation & Coronavirus Update – With the outbreak of Covid-19 we are still able to provide our mediation services online. We understand that this is a difficult time, but we are here to ensure that you still get the support you need. Please get in touch to find out more.

Are you currently struggling to communicate with your ex-partner about:

  • You seeing your child/children
  • Child maintenance
  • Your child/children meeting your’s or your ex’s new partner
  • The division of assets including the family home, pensions etc
  • How both households are to manage finances going forward

Family Mediation is also available for grandparent’s who wish to see their

Our Online Family Mediation Service is available for those who are unable to make a face to face appointment because of work or commitments, for ex-partners who are geographically too far apart to meet face to face including those who live abroad, if either you or your ex-partner has a mobility limiting disability which would mean that face to face appointments would be difficult, if the issue to be discussed is urgent i.e. holidays and special occasions or just because family mediation online is convenient. Online Mediation also works for those who do not wish to be in the same room as each other.

What is Family Mediation?

Family Mediation is where a trained family mediator helps you and your-ex partner to discuss issues arising from your separation and in some cases divorce. This can include child arrangements, finances and assets or both.

The family mediator is not there to provide advice, nor will they take sides or express their opinion.

When discussing child issues, the mediator will always come from the child’s perspective i.e. what is best for the child taking into account safeguarding.

The focus of mediation is not about the past, it is about finding solutions in order for you and your ex-partner to communicate and work together in relation to splitting assets or maintaining civility for your child/children.

You would first attend a Mediation Information Assessment Meeting (MIAM), where you and the mediator will explore whether mediation is appropriate for your situation, they will also want to gain an understanding as to why you have come to mediation as well as providing you with more information about the process. This meeting you would attend alone. The mediator would then write out to your ex-partner to invite them to the process.

If you would like to book your MIAM please call us on 01905 330055 or click the book now button and choose the date you are available.

If they choose to engage then they will attend a MIAM and then from there the mediator, yourself and your ex-partner would discuss going into joint sessions.

What are the benefits of online family mediation?

Online family mediation is:


More convenient than going to court or even face to face mediation. We have more available appointments for online mediation than face to face appointments and you will therefore be appointed a mediator more quickly.

About you and your ex-partner working as a team

As opposed to working against each other. A joint agreement is more likely to be created and maintained this way.


Beneficial to those who do not want to be in the same room as each other. The mediator can shuttle from one person to another via audio conference call or video call, so you will not have to speak or see your ex-partner.
Key to ensuring you and your ex-partner are communicating effectively. Most disputes happen because people are not communicating well with each other. Family Mediation can help to re-establish this, helping you both to express your opinions in a secure environment.

How does our online mediation work?

The mediator will discuss with you about what platform is best for you i.e. audio conference call, video calling or face to face. If your meetings are to be carried out via audio conference call or video call (we use a platform called Zoom) the mediator will provide you with the details/instructions in regard to using the platform.

You will not need to download any additional software for audio conference calling, but for Video calls you will need to download an app called Zoom. Again, the mediator will provide the full details, so you are fully aware of how to use the app.

The minimum recommended specifications for software & hardware (for video calling):

  • High speed broadband with a minimum download speed of 2Mbps & a minimum upload speed of 1Mbps.
  • Using a device with a camera, this includes laptops, desktops, mobile phones, tablets etc.
  • Using a device which has had all of its software updates, as this maintains the security of the device.

If you would like more information about our face to face family mediation, please visit our Family Mediation Page.

Let us Call You


What is the price of Online Family Mediation?

For the prices of our online mediation services please visit our fees page.

What happens if me and my ex-partner do not reach an agreement?

In the instances where people don’t reach an agreement, there are other options. Either you can choose to discuss it between yourselves outside of mediation, communicate via solicitors, leave the issue, or take the issue to court.

In most instances people wishing to go to court will need to have a MIAM Certificate signed by a mediator.

What is the price of Online Family Mediation?

For the prices of our online mediation services please visit our fees page.

Is Family Mediation regulated?

Yes, Family Mediation is regulated by the Family Mediation Council. They are a regulatory body that creates and maintains family mediation standards. For more information about the Family Mediation Council please visit our resource.

Do you have any questions about our services?

Contact Us

01905 330055

Centre for Resolution is a Worcestershire based support service specialising in Mediation and Training.