Online Mediation Services
Centre for Resolution provides civil, workplace and disability online mediation. Online mediation enables us to provide an effective platform to resolve your dispute in a quicker and more convenient way. We are able to provide online mediations quicker than face to face mediation and this is a great benefit if you need your dispute to be resolved sooner rather than later. We also have a fast response time, so we are able to respond to your case quicker than most other online mediation providers.

We can provide online mediation for a range of settings including the workplace, in civil matters and also disability related matters.

If you happen to have come across this page but are looking for family mediation in relation to divorce, separation and children please visit our Online Family Mediation page.

Types of issues we support with:

  • Allegations in the workplace of
  • bullying, discrimination and harassment
  • Disputes amongst colleagues and teams
  • Disputes amongst managers and decision makers, no matter what level they are
  • Disputes between service provider and customer
  • Professional & Medical Negligence
  • Access refusal in relation to disability
  • Disputes in regard to reasonable adjustments & discrimination

The main aim of mediation is to encourage effective communication between the participants who are in dispute to enable them to see each other’s points of view and to start generating solutions to the issue at hand. Participants often walk away from mediation feeling enlightened, less stressed and relieved that they have achieved a resolution.

The mediator’s role is not one to provide advice or share their opinion or cast judgment on participants views.

The online mediation process

The process of online mediation allows participants and the mediator to discuss issues together, either via online video call or audio call.

Before coming together for joint meetings with yourself and the person you are in dispute with, you will attend a first meeting with the mediator so they can gain an understanding of your views and what you would like to gain from mediation. The other participant would also attend a first meeting.

The minimum recommended specifications for software & hardware

(for video calling)

High speed broadband with a minimum download speed of 2Mbps & a minimum upload speed of 1Mbps.

Using a device with a camera, this includes laptops, desktops, mobile phones, tablets etc.
Using a device which has had all of its software updates, as this maintains the security of the device.

How to book an appointment

Please book a free consultation with one of our mediators.
The mediator will then book you in for your first meeting.

The cost of online mediation

Please visit our fees page to find out more about the cost of online mediation.

Let us Call You


Can the person I am in dispute with refuse to attend mediation?

The short answer is yes, they can. However, our mediators are trained to explore all options with both parties to ensure that mediation is the suitable resolution method.

Do I need a webcam for online mediation?

No, you don’t need a webcam to use our online mediation services. We use online webinar platforms that don’t require the use of webcams. All you will need is a phone, tablet or laptop with a built-in camera and good signal. We do also have the option of audio only mediation, in which instance you will need access to a telephone and have good signal.

Who can use online mediation?

Anyone can use our online mediation services. The service is beneficial for those who have commitments including work, if logistically it is not suitable for face to face mediation to take place, or if either participant has a disability and face to face mediation would be inaccessible.

Do you have any questions about our services?

Contact Us

01905 330055

Centre for Resolution is a Worcestershire based support service specialising in Mediation and Training.